Automate your IT tickets with AI
Give your AI the right knowledge and tools and everything runs by itself. Every resolved ticket makes your knowledge base stronger. The more knowledge, the more tickets get resolved automatically.
Works with your existing ITSM
How it works
What happens when a ticket comes in
Every ticket gets classified automatically
As soon as a ticket comes in, AI determines the category, priority, and the right team. No more manual sorting. No more misrouted tickets. At the right person within seconds.
< 5 sec
average classification time
Every resolved ticket becomes reusable knowledge
After every successful resolution, the system automatically creates a knowledge article. Your staff can add their own expertise. The more knowledge, the more tickets get resolved automatically.
Grows
with every resolved ticket
Shadow mode: let AI watch along without risk
Start with shadow mode. The AI analyzes every ticket and shows what it would do, but changes nothing. You decide when to go live. Per agent, per tool, at your pace.
100%
control over what AI does and does not do
Get started fast
Connect your ITSM/ESM and you're done
Enter your credentials, activate shadow mode, and AI starts analyzing your tickets immediately. No implementation project, no consultants, no weeks of waiting.
5
ready-made agents
8
tools out of the box
15 min
average setup
Supported platforms
+ custom integrations via webhook
Trust
AI that earns trust first
Letting a chatbot loose on your customers is the endpoint, not the start. We flip it around. Agents begin in shadow mode: they write internal notes and only act outward once you see it is right.
Above 80% confidence
The agent sends the reply to the customer itself.
Below 80%
The agent leaves an internal note with its suggestion. Nothing goes out; your team picks it up with a head start.
No usable answer
On a vague ticket it does not guess. It asks for clarification or leaves it with your team.
You decide how much autonomy each agent gets. Trust grows step by step, and a human stays at the wheel.
40%
faster resolution times
24/7
tickets are always processed
€0
implementation costs
Another product we built
Want to automate access management as well? That is ServiceChanger.
Separate product, separate price. Runs on its own or alongside ITSM Autopilot.
While ITSM Autopilot handles tickets, ServiceChanger handles Entra access and licenses. Memberships are assigned automatically by role, department, and location. Licenses follow those memberships and you see per user what is actually used versus paid for.
- Automatic memberships in Entra ID and on-prem AD
- License and contract management tied to memberships
- SSO tracking: who actually uses which license
- Automated Asset Management on Intune (coming soon)
Pricing
Simple and transparent
Run it yourself or have us fully manage it. Your choice.
Billed monthly, VAT added on invoice, cancel anytime
- Unlimited tickets
- Unlimited AI agents
- Many ITSM integrations
- Knowledge base automation
- Shadow mode
We manage and configure the platform for you. Set up the integration once, then it runs automatically.
- We set up the integration once
- Configuration and management by our team
- Advice on client-specific agents
- Monthly reporting
- Ideal when you have no in-house resources
Start with no commitment, no financial strings attached
FAQ
Frequently asked questions
Full access to everything, no financial commitment. After 30 days, subscribe to keep access.
Freshservice and TOPdesk are available now. ServiceNow, Zendesk, Jira Service Management, and Halo PSA are coming. Custom integrations via webhook.
Most teams are up and running in under 15 minutes. Connect your ITSM, and the AI agents start processing tickets immediately.
Only when you want it to. Shadow mode lets you review every AI decision before going live. You control which agents and tools are active.
All data is encrypted and isolated per organization. Personal information is automatically detected and masked before storage. Your ITSM credentials are stored in an encrypted vault.
Contact details such as email addresses and phone numbers are automatically removed from tickets before the content reaches the AI. Everything stored in the knowledge base and activity log is anonymized. For organizations with strict privacy requirements, there is an additional setting that prevents AI calls from leaving any content at OpenAI. Names in free-text fields are not automatically recognized; additional arrangements are needed for those cases.
A standard DPA is being prepared for the GA release. ITSM Autopilot is currently in beta. If you need a signed DPA in place for the beta phase, email [email protected] with your organisation and requirements and we will work something out. A list of where your data is stored and which sub-processors we use lives at /security.
Yes. Each agent has configurable instructions, trigger conditions, and confidence thresholds. You can write behavior rules in plain English.
No. You can cancel monthly with 30 days notice. No long-term contract, no obligations.
After cancellation, all your data is permanently deleted within 30 days. No vendor lock-in, no hidden costs.
Start the 30-day free trial with no commitment, no financial strings attached. If you don't like it, just stop. Your account and data will be automatically deleted.
Ready to put your IT service desk on autopilot?
Put your team's knowledge into AI agents and let tickets resolve themselves.