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ITSM integration in 15 minutes

ITSM Autopilot Team
ITSMintegrationFreshserviceServiceNowTOPdesk

Supported platforms

ITSM Autopilot works with all major ITSM platforms: Freshservice, ServiceNow, TOPdesk, Zendesk, Jira Service Management, and Halo PSA. Custom integrations are also available via webhook.

How it works

The integration has two parts: incoming webhooks (your ITSM sends tickets to ITSM Autopilot) and outgoing API calls (ITSM Autopilot writes back to your ITSM).

Step 1: Connect

Go to Settings, choose your platform, and enter your domain and API key. ITSM Autopilot automatically detects your platform version and configures the correct endpoints.

Step 2: Set up webhooks

Copy the webhook URL from ITSM Autopilot and paste it into your ITSM's webhook configuration. Most platforms support this via Settings or Automation.

Step 3: Test

Send a test ticket. ITSM Autopilot shows the processing in the Runs page: which agents were triggered, which knowledge was found, and which actions were taken.

Security

All connections are encrypted. API keys are stored in a secure vault and are never visible in the interface. Optionally, you can enable webhook signatures for additional verification.

    ITSM integration in 15 minutes | ITSM Autopilot